Image Transmission Fault

[LeeB]

On my old iGen 4 when I got a image transmission fault it would resolve itself, spit out some funny looking sheets and carry on printing. On my new iGen 4 I have to reboot the PSIP in order to carry on.

Is there an NVM that I need to select or is it software level issue?

 

[Keigan]

I've been getting alot of Image Transmission Faults on my 150, but I never need to reboot the PSIP. An ITF is a communication error between the machine and the PSIP, I imagine there are loads of things that could cause it, even as small as a network cable issue. How long have you had the new one, and how long has it been happening, and are there things that typically cause it.

I know you could contact service and if you push your records they could search through and see the exact cause.

 

[LeeB]

It has been happening since June when we got the new machine. I just think it is weird that the old machine would carry on but this one needs to be rebooted to continue printing.

 

[Neess]

My techs tells me its between the RIP and the printer, when i get the fault i only restart my freeflow, just restarting the software not the whole computer solves the problem fast. I never touch the PSIP when i get that fault..

 

[Keigan]

I wonder if there is a software issue on Xerox's side, that they need to address in an update.

 

[LeeB]

That is kind of what I am wondering Keigan. I better just call second level support.

 

[LeeB]

Called second Level support..Now my head hurts. Ha ha.. Hopefully somebody will figure it out.

 

[richman]

hmm interesting. we get these faults too. rebooting freeflow resolves issue. i don't believe i've seen it ever resume printing on its own.
also, my experience with 2nd and 3rd level has been....blah. nothing ever seems to get resolved.

 

[MarkD]

I spent 2 days on an ITF last week. Ended up with having a to do software scrape on the PSIP which did not go as straight forward as usual. Other times it is just a reset and walk away

An ITF covers a multitude of errors so you need to look at the codes and other issues as well. ie A faulty disk in the image RAID on the Creo. It may not show up as the problem until you start to delve into it

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Mark