The truth about the Imagepress

[Smuckers]

I have a 6000 with a little over 2 million clicks. We have had it about 3 years. When it is working properly, the quality is great. However, we average a service call every 10 to 15,000 clicks, but, when problems arise they seem to require several trips to identify the problem and/or order parts. Some problems never get fixed, such as a crooked front to back registration. This is a high maintence machine and we have a lot of down time. My dogs think the reps are family since they see them so often. Don't think I'll get another one

 

[Trevor]

We are currently in the process of analyzing the following machines.

Canon ImagePress C6000 lease return
Canon ImagePress C7000VP lease return
Canon ImagePress C6010 new

Xerox 770 New

Ricoh C651EX and C751 EX new

Any information you can provide regarding your vetting process and feedback regarding any of the above machines including your 6010 would be extremely helpful.

Regards,

Trevor

 

[Michael4]

The C6010 is a great machine. We leased a new 6010 and couldn't be happier.

The older 6-7000's have some chronic issues including almost weekly ITB web replacements, further frequent corona wire replacements. There not bad machines (quality wise), but you will need to service these machines at your own accord and keep multiple webs on hand at all times. The new 6010 model had the ITB web replaced with a self-cleaning ITB brush (no need for replacement)

 

[Trevor]

Thanks Michael.

Any issues with front to back registration?

 

[Michael4]

Not on any of the Canons. They seem to duplex perfectly. I would stay away from running synthetics on the Canons, as the machines are some of the hottest I have seen. Gloss paper and smooth matte stocks print absolutely beautiful. Canon will hit the full Gracol7 color gamut; Canon's color is the best I have seen (digitally, aside from Indigo)

The prints laminate and UV coat well. Much better than Xerox.
No disrespect to Xerox as a company, I have heard good and bad things about them.
Nothing good about the 700 series though! I would avoid it!

I never used Ricoh, so I have no opinion there.

Konica Minolta makes some fine machines. My old BizHub 6501 ran wonderful for many years.
And I hear the new 6000 is great.

 

[Trevor]

Good insight. Much thanks.

 

[Smuckers]

would never consider the 6000 or 7000 because there is a serious design flaw in venting the hot outgoing air. Once internal temps on the machine reach 40 c or more, it starts to melt down the yellow toner. Although they will never admit why they did it, the 6010 and 7010 have been redesigned for better airflow with a lot more fans moving more air. Took us 6 months to get Canon to admit this and they still haven't done anything about the fact I can't run a long job without the yellow melting down, clumping, and streaking the paper. Seems to get much worse as the machine ages

 

[customclothingNZ]

Nowadays, Canon has enhanced their gadget thinking about the past reviews. And I could say that they produce quality things lately.

 

[Canonman]

Hey Smuckers

Sounds to me like your environment is way to hot?

Temp range is 20-27 deg and 30-70% humidity. If you keep it within this range your machine will run a lot better. Make sure your service provider is cleaning those filters especially the Primary inlet!!!!

I hope this helps.....

 

[Smuckers]

You sound like Canon - no, they brought their temp monitors in, an HVAC guy, and the room temps are fine, humidity is fine, air exchange rate is fine. The machine is simply not pulling enough air in fast enough to keep it from running too hot. As for service provider, CBS turns their techs over about every 6 months, so let's just say they aren't the most experienced techs I've ever seen. This machine has over 2 million clicks, almost all are on 12x18 paper and I think it is just wearing out.