Bizhub C350 – Won’t print on oversized paper, hang up

Hi guys!

So, this beasty of my, has a new issue: It refuses to print out anything bigger than A3.

According to the description it should be capable to print at least on Arch B size 473x305mm or 305x1000mm with the side feeder according the driver popup window.
The print job is sent from the computer and it arrives to the printer (it appears on the printing job listing on the printer’s display, see the picture) but then nothing happens, it hangs up, no error message.

First I thought it just needs more time but I left it turned on even for a whole day and still nothing.
I tried to set different paper sizes – A3 wide, custom 457x305, even random paper sizes.
I use a Lenovo Y580 with dual booting 64bit Windows 7 and 8.1. I tried to print in each of these OS versions – no difference.
I use the same driver in each windows because this is the only version which actually worked so far.
I guess the driver is a legacy-driver named as KONICA MINOLTA Universal PCL5 from UPDPCL5Winx64_29011MU.zip found on net.

Any ideas guys?

 

The 350 does not support sheets beyond 311mm x 457mm. You're probably just seeing that option since you're using a generic driver rather than the one specific to your model. Check out this link for the specific driver: https://www.konicaminolta.co.uk/en-gb/customer-support/download-centre

Paper size specs from the user manual:
Multiple bypass tray:
A3 Wide to B6 L, A6 L
(Width: 90 to 311 mm; Length: 140 to 457 mm)

 

Yeah, I guess you are right, but it does not print on 457x305 either.

Yes, tried the driver from the official site too. It didn’t work on W 7 and 8.1.
I also tried to install the basic printer installation .INF files manually.


I have the Arch B paper in the Tray 1 and according to the service manual the Tray 1 should handle that size.
I will try to put the paper in to the bypass tray and see what happens.

 

I also put some Arch B in to the bypass tray - same results.
It doesn’t matter what is the original size of the printable PDF. It can be A4, A3, Arch B, whatever. It prints out as far as in the driver popup window the Paper Size is set to A3 or smaller, but as soon as I set it to 305x457 it hangs up.

 

Has this always been a problem, or only recently? What changed? New PC, new operating system? I'm still thinking it's because you're using a generic print driver instead of the one specifically meant for your model. Have your asked your service tech?

 

This is an old used/refurbished printer which I got 1-2 years ago. They took it out of order because it developed a printing issue (Which we managed to resolve. Here is the thread)
I paid for it 20 euros

It is an home/hobby unit. I am the service tech

I actually don’t know if this issue was present from the beginning, the first owner never mentioned it (I guess they used it just with A4 and A3). It was in use since 2004 I think.
It was a half year ago when I first tried to print on “atypical” paper size with the same results.

As I know back then this model was released for Windows XP, for 32bit mainly.
Since I have it, I always used on W 8.1, 7 64bit OS on the same laptop. Once I tried to run it on a HP Pavilion Dv5 1199ec with W 7 32bit but no driver worked.

I tried about 15 different drivers or driver packages so far, including the driver on the original installation CD.

I fiddle with the drivers a little more.

 

It works!

It was a driver problem after all. But the solution is kind a… counterintuitive.
As I said I tried a lot of drivers before. If the driver was an installation executable I ran it as administrator, if it was just the driver file package with the .INF file I tried it by adding a network printer and browsing for the .INF file.

The trick was that FIRST I had to install a universal driver package/utility, THEN add a different New Driver .INF driver in the C350’s Printer Properties Advanced section.

I tried to add this .INF file before manually but got some error message.

It is very strange that people have to do some kind of workarounds to resolve this kind of issues.

The next step will be to force it to print on 1 meter long paper