XPE-09-5009 I-Gen4

Discussion in 'Xerox iGen3, iGen4, & iGen5 Digital Presses' started by sickofit, Jul 18, 2013.

  1. sickofit

    sickofit Member

    Joined:
    Jul 2013
    Messages:
    18
    Location:
    SE
    hi- I keep getting this fault code. It shuts down everything, the feeders, stackers and a coater that is inline. The PSIP stays active but the air conditioner shuts down as well. Anyone having the same issue?
     
  2. MarkD

    MarkD Senior Member

    Joined:
    Apr 2012
    Messages:
    344
    Location:
    UK
    I don't recognize the code. Are you sure it is not a 10-5009? In the Admin window what is the fault description?

    I will have to look at my eDoc later to see what it is.

    --
    Mark
     
  3. sickofit

    sickofit Member

    Joined:
    Jul 2013
    Messages:
    18
    Location:
    SE
    thanks for the catch- it is xpe- 10-5009. it's a fuser ac voltage issue, we've been struggling with it for a year, tech and analyst can't figure it out....got any thoughts?
     
  4. MarkD

    MarkD Senior Member

    Joined:
    Apr 2012
    Messages:
    344
    Location:
    UK
    I have a machine that has done this for the past 18months almost twice a day whilst sitting idle or when a door was shut. We replaced everything in the power and control circuits but still did it (EU shut down etc). It started to shut down whilst printing. The last thing we did was to go through all the wiring checking all connectors etc. This was 2 weeks ago and it hasn't shut down since so I can only assume that a connector was loose and wiggling the looms etc made it good. Which one - I haven't got a clue. I think this could be a long one for you unfortunately

    --
    Mark
     
  5. sickofit

    sickofit Member

    Joined:
    Jul 2013
    Messages:
    18
    Location:
    SE
    i think you're right, i may be a little old lady before we figure this one out :( thx for the advice though, i'll start checking connections(again) today....
     
  6. Milo Wilson

    Milo Wilson Senior Member

    Joined:
    Dec 2007
    Messages:
    455
    Location:
    Arkansas
    Check all thermistor and power connections in fuser assembly. Do a thorough fuser cleaning. Had this problem at a customer's site and it was due to customer rigging connectors because some had cracked and fallen apart.
     
  7. sickofit

    sickofit Member

    Joined:
    Jul 2013
    Messages:
    18
    Location:
    SE
    Xpe-10-5009

    Milo - thanks for the heads up, we'll have our service tech check the connections.
     

  8. Anderson Moreira

    Anderson Moreira Member

    Joined:
    Jun 2013
    Messages:
    30
    Location:
    Porto Alegre - RS - Brazil
    Hi Sickofit,
    I've been facing that code xpe -10-5009 once a week.
    What I use to do to fix that problem is sign in (psp mode) > go to P1 (PWB-4) > dc0303 component control > 10B Fuser Lamps > click in intrusive check box and click in all fuser check box below till they show a blue box. After that close the windows and go to > exit diagnostic > select call status (complete) and press the buttom close the call, it will pops out a small windows just press "yes". Restart the P1 and sign in back to your user id in my case is custact.
    I hope I had helped you in some way.
    Regards,
    Anderson
     
Loading...