igen5 error xpi-06-5500

Discussion in 'Xerox iGen3, iGen4, & iGen5 Digital Presses' started by Phylex, Apr 30, 2018.

  1. Phylex

    Phylex Member

    Joined:
    Dec 2016
    Messages:
    29
    Location:
    New Hope, ky
    The Igen5 locked up while trying to change nvm 5037. I restarted the computer and now I keep getting an error: Waiting for DFE to connect to complete recovery Service Codes: XPI-06-5500

    I restarted the press, did a total shutdown with resetting breakers, and restarted the Fiery, several times with no luck. At the request by the phone tech I ran a fully reinitialize PSIP. No luck. Any ideas?
     
    Phylex, Apr 30, 2018
    #1
  2. Phylex

    Phylex Member

    Joined:
    Dec 2016
    Messages:
    29
    Location:
    New Hope, ky
    The tech came in and fixed this issue. Not sure what happened but he tells me it just started working after restarting.... which I had done ... but anyway, back to printing!
     
    Phylex, May 1, 2018
    #2
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