The print quality on our Canon 6010 has steadily gone down hill the more we use it. The current unfix-able issue is a grainy dot pattern that has plagued all of our prints. Not only is it in solid colors but also in high resolution images. It's gotten to the point where anything I print on this over priced box of complex lasers and mirrors it ultimately rejected by the client. Luckily we have a Ricoh 751 to pick up the slack. We have tried contacting everyone under the Sun at CSA and no one within the company seems to have any idea as to the issue. Three weeks ago I had a conference call with 15 different people over at Canon to come up with a solution as to the quality the prints. Promises were made to get people in to look at the press and determine the cause of the sub-par performance of their equipment. Aside from installing a line conditioner, nothing has happened. The technicians seem to agree that something is wrong with the quality of the prints, but no one seems to know how to fix it. I suggested printing something on their showroom press to see if the quality we are producing is up to snuff with what they are showing prospective customers. This is first on their list of things they haven't done yet, along with sending out a color specialist, or fiery specialist to see if some setting on the printer is throwing off the quality. The quality compared to our Ricoh is that of a desktop color printer. Grey halftone backgrounds look like static on a TV. Solids are darker along the edges of boxes or lines and muddy inside. People look sick with yellow splotches in skin tones. I have lost all faith in getting anything solved through CSA and their over sold under performing crap box they call a printer. Don't get me started on the shady sales team who stole lost us one of our largest accounts. Does anyone have any experience in dealing the similar problems to this that can shine some light on my frustrating situation?