dlannan701
Member
Forgive me if this is posted somewhere else but it didn't come up in the search engine for this specific fault code combination ... I am trying to run PVC 10 mil stock and until recently I was able to get halfway decent quality from it. For some reason the machine is more forgiving on some color jobs but this particular job I have tried in color and as grayscale and it just won't get very far. I had a job for 400 of this same material and was able to get a little over 200 done before switching to new box of the stock, then it went haywire on the greyscale job. I don't know if a change of room environment, a change in material composition (how the batch of PVC was created) or something else is causing these issues ...
Only one side of the stock is fusing correctly on the grayscale job - regardless of whether I try to run it as color or black only. It looks like little bubbles on the side that isn't fusing and you can easily scratch off or rub off the image... I might get a few sheets through but both sides have the same background and only one is fusing ... there are different text items on the other side, so it is not a complete duplicate of side 1. It has been creating a buildup of fuser oil on the sheet, which eventually leads to a stripe down one side where no image is fuser at all. This then eventually transfers to the PR belt.
The machine now won't even try to warm up to print this stock and gives me an XPE-10-4402 lower temperature in external heat roll 2 fault... I ran more than 25,000 postcards (4 up images totaling about that) with little problems on 9 point C2S stock. I tried changing transfer and detack settings and so far nothing has fixed the image issues. Now the igen4 acts like the machine cannot warm up to the GSM needed for the stock. The temperature seems to be in range but the humidity is in the red zone ... but I was getting the image quality issues even when the machine was happy with the temperature and humidity range. So I think the room environment is playing into the quality control issue but not sure about the low temperature fault... So far the techs have blamed the stock and don't have any solutions, though they are researching it. I half heartedly agree it is the stock because it is not absorbing the oil - but I have run this stock thousands of times with no major issues like this ... The oil streak is always in the same spot, too... I don't want to keep running it and changing PR belts every time we have to run this stock because we won't get much life out of them.
The tech who came yesterday and back today to fix another issue checked through diagnostics and said the lamps were turning off and on like they should be - but obviously there is an issue somewhere causing the xpe-10-4402 on just this type of stock. HELP! (And no, unfortunately it is not stock from the Xerox approved media list so that isn't helping my cause - but I am locked into that stock for right now).
The other fault code was xpe-10-3111 but it went away after a restart.
Only one side of the stock is fusing correctly on the grayscale job - regardless of whether I try to run it as color or black only. It looks like little bubbles on the side that isn't fusing and you can easily scratch off or rub off the image... I might get a few sheets through but both sides have the same background and only one is fusing ... there are different text items on the other side, so it is not a complete duplicate of side 1. It has been creating a buildup of fuser oil on the sheet, which eventually leads to a stripe down one side where no image is fuser at all. This then eventually transfers to the PR belt.
The machine now won't even try to warm up to print this stock and gives me an XPE-10-4402 lower temperature in external heat roll 2 fault... I ran more than 25,000 postcards (4 up images totaling about that) with little problems on 9 point C2S stock. I tried changing transfer and detack settings and so far nothing has fixed the image issues. Now the igen4 acts like the machine cannot warm up to the GSM needed for the stock. The temperature seems to be in range but the humidity is in the red zone ... but I was getting the image quality issues even when the machine was happy with the temperature and humidity range. So I think the room environment is playing into the quality control issue but not sure about the low temperature fault... So far the techs have blamed the stock and don't have any solutions, though they are researching it. I half heartedly agree it is the stock because it is not absorbing the oil - but I have run this stock thousands of times with no major issues like this ... The oil streak is always in the same spot, too... I don't want to keep running it and changing PR belts every time we have to run this stock because we won't get much life out of them.
The tech who came yesterday and back today to fix another issue checked through diagnostics and said the lamps were turning off and on like they should be - but obviously there is an issue somewhere causing the xpe-10-4402 on just this type of stock. HELP! (And no, unfortunately it is not stock from the Xerox approved media list so that isn't helping my cause - but I am locked into that stock for right now).
The other fault code was xpe-10-3111 but it went away after a restart.
