Xerox 7400 paper setup in tray 2

Discussion in '11 x 17 Color Laser Printers' started by sparkletele, Feb 16, 2015.

  1. sparkletele

    sparkletele New Member

    Joined:
    Feb 2015
    Messages:
    2
    Location:
    california
    I've used this printer for years and am pretty comfortable with the menu options and control panel. Tray 2 has worked fine for years, and now suddenly the paper tray setup menu is offering only custom settings. I no longer have the standard options. A custom setting of 8.5x11 changes the orientation to short-edge, but the docs still want to print long-edge. This thing has always seemed to have a mind of its own, but this change happened overnight and the menus don't give me the option to fix it. Suggestions?
     
  2. OkiTech

    OkiTech Senior Member

    Joined:
    Jan 2008
    Messages:
    789
    Location:
    NEW JERSEY
    Printer detects position of paper guides and set's up the paper size according to the position of such. Problem you have is most likely because it being given some kind bizzare reading so it automatically assumes that paper is custom. Try to swap drawer from tray 3 in the one you have a problem with - if solved - then you just need a new drawer and I can get you one, while the drawers are out, take flash light, look inside - could be something as simple as piece of paper blocking something. Let me know.
     
  3. sparkletele

    sparkletele New Member

    Joined:
    Feb 2015
    Messages:
    2
    Location:
    california
    Thank you, I will check on Monday!
     
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