Xerox 242 and google chrome print backgroung issue

Discussion in 'Xerox Color Laser Printers & Color Copiers' started by Sndmn, Sep 21, 2023.

  1. Sndmn

    Sndmn Member

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    Hello, we have a Xerox 242 used for printing tasks, as well as for printing office documents in color mode. The problem is - when printing documents from the Chrome browser (any, both from Google Docs and just pages of arbitrary content), a bluish background appears on the entire sheet, both when outputting from the Google Docs menu - file - print, and in the standard browser dialog by pressing ctrl+(shift)+P. When using other programs, for example from the MS Office or Adobe package, such problems are not observed.
     
  2. Sndmn

    Sndmn Member

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    and I forgot to add - this is not a problem of one specific computer, this happens when printing from any computer over the network via TCP/IP.
     
  3. jwheeler

    jwheeler Senior Member

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    You most likely have the "print backgrounds" box checked. Scroll down to the bottom (expand the options if necessary) and uncheck the box. See screenshot below.

    upload_2023-9-25_9-54-43.png
     
  4. Sndmn

    Sndmn Member

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    No, that would be too easy.
    This option does not affect the result on paper in any way.
    Because there is basically no background. Well, these don’t depend at all on what page is printed from Chrome
     
  5. jwheeler

    jwheeler Senior Member

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    Do you have Adobe Acrobat Professional? If so, try saving one of the pages with the blue background issue as a PDF. Open in Acrobat Pro and use the output preview (found under Print Production). Then hover your mouse over the background and check if there is any color. If you don't have Acrobat Pro, upload a sample file here and I can check it.
     
  6. Sndmn

    Sndmn Member

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    There is no blue background in the files and I am not printing PDF, but pages from Google Docs.
    From PDF, white background prints white.
    And also - from MS Word the black letters are blue for some reason.
     

  7. Sndmn

    Sndmn Member

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    I think I found what the problem is - color profile settings on a Windows device
     
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