SLAs for Print Performance

Discussion in 'Ricoh Color Laser Printers & Color Copiers' started by NeilSJ0903, Jan 27, 2014.

  1. NeilSJ0903

    NeilSJ0903 New Member

    Joined:
    Jan 2014
    Messages:
    1
    Location:
    Birmingham UK
    Hi
    Can anyone help me identify meaningful SLAs (or KPIs) around "performance" of Colour MFDs on a corporate LAN?
    Originally we were given a definition as follows:
    "Time between PIN entry (or other print device authentication) and the print job starting to print out on the device as reported by the Print Services. With a baseline document type and size to be established as part of reporting. Target: 95% in < 5 seconds."​
    We (and Ricoh) have determined this to be basically unmeasurable, but have so far have failed to come up with anything better. I suspect this is going to take some "outside the square" thinking! :confused:
     
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