Scanning Color Disabled

Discussion in 'Xerox Color Laser Printers & Color Copiers' started by alibear57, Dec 30, 2015.

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  1. alibear57

    alibear57 Member

    Joined:
    Apr 2014
    Messages:
    22
    Location:
    UK
    Hi everybody. I have a strange problem. Came in the other day to find rain had got into my building and had wet the Xerox DC242. Mopped up all the water I could see and everything seemed to work fine. Today I went to do a scan and I got a message as follows:

    Unable to start.
    The device which is associated with the selected Scanning Color is disabled.
    Select Black.

    The DC242 will scan for a copy (both B&W and colour). I can scan to the BW0GUEST folder, but whenever I choose any other folder with the word COLOR in it, I get the above message. I've tried all the usual, rebooting the Fiery, switching off the DC242 and removing power plug for some minutes.

    Can't find anybody on the forums with this type of error, hope someone will be able to shed some scanning light on the matter :eek:
     
  2. alibear57

    alibear57 Member

    Joined:
    Apr 2014
    Messages:
    22
    Location:
    UK
    Does no-one have any ideas about this problem?
     
  3. InterfaceP

    InterfaceP Senior Member

    Joined:
    Sep 2013
    Messages:
    189
    Location:
    Dallas, TX
    I would reload the Fiery software.
     
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