Ricoh Pro C651ex Constant Jamming 8.5x11 duplex

Discussion in 'Ricoh Color Laser Printers & Color Copiers' started by Chris_SmileyLifting, May 6, 2020.

  1. Chris_SmileyLifting

    Chris_SmileyLifting New Member

    Joined:
    May 2020
    Messages:
    2
    Location:
    AZ
    Hi everyone. I'm new to printing and have a Ricoh C651ex. When I print 8.5x11 on duplex it jams every time. I have spent several days troubleshooting the issue. Here is what I know so far:

    Single sided 8.5x11 prints fine.
    17x11 prints fine, single and duplex.
    I tried disabling the skew detection, no help.
    I tried different paper source trays and made sure the paper guides were set correctly.
    I cleaned all the rollers in the paper path.
    I blew canned air on all the sensors in the paper path.
    The most common jam code is J097. J080 and J098 make an appearance once in a while. I followed the instructions in the factory manual associated with these codes.

    I assume the paper is going crooked somewhere after the duplex happens and the 17x11 is long enough to prevent this. There is always a very crooked print left in front of the Fusing Unit.
    20200427_115920.jpg 20200427_115933.jpg

    I would greatly appreciate any help. Right now we're printing everything on 17x11 and trimming it. It's time consuming and going to get expensive.
     
  2. Chris_SmileyLifting

    Chris_SmileyLifting New Member

    Joined:
    May 2020
    Messages:
    2
    Location:
    AZ
    I found the issue. Turns out the registration unit needed to be adjusted. I delayed the gate and it fixed the skew issue, which fixed the jamming.
     
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