Guys, the reason why OKI service line left you with impression that they did not spend too much effort is the same reason why oil companies hiding all any tech that would allow us to drive vehicles without using gas/diesel. what did you expect? They do want you to buy that Fuser/Drum/Belt every so often. In any case, jokes aside, odds of you being able to reset counts via admin (even service) menu are very slim. I did not get a chance to dig deep in to C931 line but in previous generation ProColor 900/9xx you could not do that from any menu either. In ProColor 900DP series it is a tiny fuse that shortcircuits sertain pins on the connector, resets the count and burns/blows at the same time that theoretically could have been replaced, easy in Drums/Belt, not so easy in fuser but doable. Anyway, if you want to send me your old fuser, I can take it apart and see what method of resetting the count OKI had implemented in it, may be we can trick it, would be interesting.