Offset SM74 - Heidelberg (Software/Hard Disk Problem)

[Alfaro]

Received this message when I turned on the machine.

-Turn on machine > Warning message
-Error on hard disk
-Screen takes a while to respond

Any solution for this problem. Thank you in advance.

 

[Jack liston]

Do what it says don't turn off your machine may have been power surge

 

[Alfaro]

Do what it says don't turn off your machine may have been power surge

Yes, I didn't turn it off but after a while there is a message shown as attached in Bahasa Indonesia which translates to " Warning! Your system is no longer working stably. For safety reasons, printing machine must be stopped. Turn printing machine back on and continue to operate". But after turning the machine back on the first warning shows up again.

 

[Waqas_zahid]

Hi, have you tried shifting over to the second hard drive?

 

[Mathew]

That's a common issue on these IPCs (computers). As Waqas explained, try to switch to second hard drive. Otherwise you need a pair of new hard disk.

 

[Alfaro]

Hi, have you tried shifting over to the second hard drive?

That's a common issue on these IPCs (computers). As Waqas explained, try to switch to second hard drive. Otherwise you need a pair of new hard disk.

My IT guy checked and one of the hard disk was problematic. Is it going to cause any issues if I just swap the hard disk around?

 

[Beguin]

Hi Mr Make sure the hard disks swallow.

 

[Waqas_zahid]

My IT guy checked and one of the hard disk was problematic. Is it going to cause any issues if I just swap the hard disk around?

No need to swap them around just use the switch to shift to the second hard disk

 

[ashok kumar]

Hi
Friend
There is in dip switch by just doing hdd switch(1+2) to position 2.
.

 

[ashok kumar]

If you need new hdd (ide pata) pls drop a personal msg.
You can reach me

+91 9818492864
Ashok10eja@gmail.com

 

[Alfaro]

@ashok kumar
@Waqas_zahid
@Mathew
@Jack liston

So the hard disk has been fixed. But when I turn on the machine it goes straight to a windows desktop screen. Is there anyway to change it back to the SM74 operating screen. Is it a problem with the software? If so could I maybe purchase the software somewhere and install it back. Please help me with this issue.

Thanks in adnvance.

 

[ashok kumar]

Hi
Pls confirm
1) had you fix new hard disk
2) or fix second disk (by swaping the switch as 1+2 to 2 )
You have to load the software if is not coming.
Software normally comes with the machine
If need support we can give via remote.
Pls drop personal msg
What app
+91 9818492864

 

[Waqas_zahid]

Hi Alfaro,

A brand new hard disc from Heidelberg tends to start up with the windows desktop but you need to leave it alone as it configures itself and restarts, once the configuration is finished you should see a printech or cp2000 logo screen even when there is no software on it.

In case a repaired disc starts with the windows desktop and just stays there like a normal PC then your disc is bad and must be replaced.

I would advise you to call a Heidelberg technician, in certain cases there is a slim chance that the disc can be recovered by running the software and version removal package before the actual software installation itself.

 

[Alfaro]

@ashok kumar
@Waqas_zahid

Thank you for the fast response. Does this mean if I buy two new hard disk to replace the current one the problem will be fixed? Or do I have to install the Heidelberg software and/or Windows software? The Heidelberg customer service in my country is not the best.

 

[Waqas_zahid]

The hard drives do not come with the software, your machine comes with a CD for the IPC software which needs to be installed once you get the discs

 

[Thirumalaikumar]

Hi, first find which software already installed with the machine. To know this, power off/on the whole machine. When booting maybe it shows CPT XX.X or sfc xxx.xx.
Then if it is a SFC more than SOFTWARE 11. Then you may have to follow instructions from Heidelberg .....
Have goodluck

 

[Adil]

Vous pouvez démonter et tester vous-même les disques durs à l'aide d'un logiciel de test de disque dur que vous pouvez trouver sur Google.
Par exemple (crystaldiskmark)
Si les disques sont défectueux, vous devez changer le kit complet en l'achetant auprès de heidelberg ou du représentant de la société sur votre site.
Ensuite, vous devez réinstaller le logiciel mais vous avez besoin de l'outil nécessaire et du cd d'installation
Bonne chance

 

[ashok kumar]

You can reach me if you need hard disk kit

 

[ashok kumar]

Hi
Friend if you need new disk (pata) you can reach to us
Ashok10eja@gmail.com