Offset SM74 - Heidelberg (Software/Hard Disk Problem)

Discussion in 'Heidelberg Printing Presses' started by Alfaro, Nov 11, 2021.

  1. Alfaro

    Alfaro Member

    Joined:
    May 2021
    Messages:
    20
    Location:
    Indonesia
    a3e6e689-5aab-48c8-8996-8564a8c00e8b.jpg Received this message when I turned on the machine.

    -Turn on machine > Warning message
    -Error on hard disk
    -Screen takes a while to respond

    Any solution for this problem. Thank you in advance.
     
  2. Jack liston

    Jack liston Member

    Joined:
    Sep 2019
    Messages:
    71
    Location:
    Connecticut
    Do what it says don't turn off your machine may have been power surge
     
  3. Alfaro

    Alfaro Member

    Joined:
    May 2021
    Messages:
    20
    Location:
    Indonesia
    Yes, I didn't turn it off but after a while there is a message shown as attached in Bahasa Indonesia which translates to " Warning! Your system is no longer working stably. For safety reasons, printing machine must be stopped. Turn printing machine back on and continue to operate". But after turning the machine back on the first warning shows up again.
     

    Attached Files:

  4. Waqas_zahid

    Waqas_zahid Senior Member

    Joined:
    May 2011
    Messages:
    207
    Location:
    Pakistan
    Hi, have you tried shifting over to the second hard drive?
     
  5. Mathew

    Mathew Senior Member

    Joined:
    Apr 2010
    Messages:
    423
    Location:
    Kolding-Denmark
    That's a common issue on these IPCs (computers). As Waqas explained, try to switch to second hard drive. Otherwise you need a pair of new hard disk.
     
  6. Alfaro

    Alfaro Member

    Joined:
    May 2021
    Messages:
    20
    Location:
    Indonesia
    My IT guy checked and one of the hard disk was problematic. Is it going to cause any issues if I just swap the hard disk around?
     
  7. Beguin

    Beguin Senior Member

    Joined:
    Jan 2020
    Messages:
    209
    Location:
    Côté d'ivoire
    Hi Mr Make sure the hard disks swallow.
     
  8. Waqas_zahid

    Waqas_zahid Senior Member

    Joined:
    May 2011
    Messages:
    207
    Location:
    Pakistan
    No need to swap them around just use the switch to shift to the second hard disk
     
  9. ashok kumar

    ashok kumar Senior Member

    Joined:
    Nov 2017
    Messages:
    101
    Location:
    india
    Hi
    Friend
    There is in dip switch by just doing hdd switch(1+2) to position 2.
    .
     
  10. ashok kumar

    ashok kumar Senior Member

    Joined:
    Nov 2017
    Messages:
    101
    Location:
    india
    If you need new hdd (ide pata) pls drop a personal msg.
    You can reach me

    +91 9818492864
    Ashok10eja@gmail.com
     
  11. Alfaro

    Alfaro Member

    Joined:
    May 2021
    Messages:
    20
    Location:
    Indonesia
    @ashok kumar
    @Waqas_zahid
    @Mathew
    @Jack liston

    So the hard disk has been fixed. But when I turn on the machine it goes straight to a windows desktop screen. Is there anyway to change it back to the SM74 operating screen. Is it a problem with the software? If so could I maybe purchase the software somewhere and install it back. Please help me with this issue.

    Thanks in adnvance.
     
  12. ashok kumar

    ashok kumar Senior Member

    Joined:
    Nov 2017
    Messages:
    101
    Location:
    india
    Hi
    Pls confirm
    1) had you fix new hard disk
    2) or fix second disk (by swaping the switch as 1+2 to 2 )
    You have to load the software if is not coming.
    Software normally comes with the machine
    If need support we can give via remote.
    Pls drop personal msg
    What app
    +91 9818492864
     
  13. Waqas_zahid

    Waqas_zahid Senior Member

    Joined:
    May 2011
    Messages:
    207
    Location:
    Pakistan
    Hi Alfaro,

    A brand new hard disc from Heidelberg tends to start up with the windows desktop but you need to leave it alone as it configures itself and restarts, once the configuration is finished you should see a printech or cp2000 logo screen even when there is no software on it.

    In case a repaired disc starts with the windows desktop and just stays there like a normal PC then your disc is bad and must be replaced.

    I would advise you to call a Heidelberg technician, in certain cases there is a slim chance that the disc can be recovered by running the software and version removal package before the actual software installation itself.
     
  14. Alfaro

    Alfaro Member

    Joined:
    May 2021
    Messages:
    20
    Location:
    Indonesia
    @ashok kumar
    @Waqas_zahid

    Thank you for the fast response. Does this mean if I buy two new hard disk to replace the current one the problem will be fixed? Or do I have to install the Heidelberg software and/or Windows software? The Heidelberg customer service in my country is not the best.
     
  15. Waqas_zahid

    Waqas_zahid Senior Member

    Joined:
    May 2011
    Messages:
    207
    Location:
    Pakistan
    The hard drives do not come with the software, your machine comes with a CD for the IPC software which needs to be installed once you get the discs
     
  16. Thirumalaikumar

    Thirumalaikumar Member

    Joined:
    Nov 2021
    Messages:
    14
    Location:
    India
    Hi, first find which software already installed with the machine. To know this, power off/on the whole machine. When booting maybe it shows CPT XX.X or sfc xxx.xx.
    Then if it is a SFC more than SOFTWARE 11. Then you may have to follow instructions from Heidelberg .....
    Have goodluck
     
  17. Adil

    Adil Member

    Joined:
    Nov 2021
    Messages:
    22
    Location:
    Casablanca
    Vous pouvez démonter et tester vous-même les disques durs à l'aide d'un logiciel de test de disque dur que vous pouvez trouver sur Google.
    Par exemple (crystaldiskmark)
    Si les disques sont défectueux, vous devez changer le kit complet en l'achetant auprès de heidelberg ou du représentant de la société sur votre site.
    Ensuite, vous devez réinstaller le logiciel mais vous avez besoin de l'outil nécessaire et du cd d'installation
    Bonne chance
     
    Last edited: Dec 6, 2021 at 3:43 AM

  18. ashok kumar

    ashok kumar Senior Member

    Joined:
    Nov 2017
    Messages:
    101
    Location:
    india
    You can reach me if you need hard disk kit
     
Loading...