NEED HELP! White Blowout w/ Mimaki UJF-6042MKII

Hello,

New to the forum and pretty new to color & UV printing. As the title states I have a Mimaki UJF-6042 MKII and we are having issues with white blowout. Meaning lots of extra white appearing around the graphic.

My sales rep tells me that it is static, but we are doing everything imaginable to combat static. I have a humidifier running, wave a static wand over the object, and rub it down with alcohol.

I have also repeatedly checked my head height to ensure that it is correct.

I'm pretty frustrated at this point, as I keep ruining product and have to push back deadlines. And my sales reps/techs keep telling me the same things without providing any solutions.

Any help would be greatly appreciated.

Thanks,
Jase