iGen 150 issue - need technical assistance

[vanhorngraphics]

We are having issues with our iGen FreeFlow server.

Upon launching...we are getting a fatal error (see pic IMG-3987)

I tried reinstalling the software and ran into issues. (see pic IMG_3952)

I have pics of just about every screen I encountered that I could send to anyone that knows what all of this means. I even went as far as getting another hard drive (2 actually) to try and install onto those...with the exact same results.

Can anyone please help with this?

If anyone needs the pics...let me know and I will provide my email address.

Thanks!

 

[Biggs]

From what I understand this error goes back quite some time. There should already be an existing patch to fix what Xerox calls a "programming error".
I'm no longer a Xerox user, but I would search the error code on the xerox support page.

 

[Milo Wilson]

Problem is repaired. Believe it or not, it was an ip address conflict assigned to the freeflow from his network.