Hot folder issue with Freeflow DFE

Has anyone had an issue with the Freeflow DFE where the names of the hotfolder queues change on a restart of the freeflow server?
We have had our queue names change on a restart twice now. It seems to replace the first word of the queue with the word Igen for example "Direct_CMYK" changes to "Igen_CMYK"

 

We have not had any renaming issues but our connection to the hot folder(s) is not always available. We were dropping PDFs in the hot folder 2 weeks ago and they processed fine. Today the workstation cannot see the hot folder(s). We can ping the IP address but access to the hot folder(s) is replying with a "Check Spelling" with no connection.

 

What version and hardware is the Freeflow?

 

Freeflow 9.0. The server is a Dell E03S.
iGen4

 

What freeflow specifically and is the Dell a T610 or T420?

 

Dell T610
FreeFlow Print Server 9.0 SP-3 93.E0.21C.86
Color Version 5.0.4

 

Where are you located? Are you on service with xerox? Can you see the freeflow server in your network on the PC?

 

Are you trying to print from a windows 10 PC?

 

We are not on service with Xerox. We cannot see the server on PC's on our network.
Rio Rancho, NM.

 

Printing from Windows 10, yes.
We are currently using a generic driver to print from the workstation. Hot folders have been helpful. Printing from the PC's are not problem.

 

We have enabled the SMB client protocol on the workstations and the server and the hot folders are now visible.
How to Enable SMB1 on Windows 10? [Complete Guides] - MiniTool Partition Wizard
I am not sure if this link is allowed.