Help with EraSmart A4 UV printer

I've purchased a used EraSmart A4 UV printer and need some help getting started. Is there anyone here who can help??? I've loaded ink and coolant and am trying to print a simple image using AcroRIP. So far, the printer goes through the motions, but no ink is deposited on the surface. Thanks for any help provided.

 

I'll follow-up my own post by indicating I've been able to get my A4 UV printing working. I'm learning a great deal by trial-and-error, but would appreciate knowing where to get help. The EraSmart people won't help since I purchased a used machine. Is there anywhere else online to discuss issues with EraSmart A4 UV printers???

 

I'm having the same trouble, I purchased a new machine and used it once or twice prior to lockdown.
Upon reopening I was told the print head needed replacing, which I have done (twice).. to no avail.
The machine seems to go through all the motions of printing but no ink comes out. I have cleaned all the tubes and can suck/squeeze ink through.

The technician at erasmart is not very helpful to say the least.

Does anyone here have experience of these printers ?

 

Hi, nice to meet you All ,
Christian, did you ever solve the issue? I have the same issue with eramsart a4 l800 printer. Ink is primed etc, prints physically, but no ink is expelled on paper.
Thanks