Help needed - Lost Fiery API license after installing Color Profile Suite

Discussion in 'Xerox Digital Presses' started by Gafana, May 29, 2025.

  1. Gafana

    Gafana Member

    Joined:
    Sep 2023
    Messages:
    10
    Location:
    Irvine, CA
    We have a Xerox 1000i with a Fiery server. I purchased it used and have been repairing and maintaining the machine in-house successfully for a while now. We were having print color accuracy issues so we upgraded our old ES-1000 to an ES-3000. the ES-3000 we purchased was a brand new unused "kit" which included a license for Color Profile Suite. We verified with Fiery that installing CPS would work and be ok but that we'd still need an SMSA license if we wanted ongoing support on it. This was fine since we were never getting support anyways.



    We installed it and the ES-3000 made a huge improvement on our print quality. However, I tried to use FreeForm Create to setup a VDP job and it wouldn't work. After investigating, we found our Fiery API license was missing. We don't use FreeForm Create very often but the last time we used it many months ago, it worked fine. Since then, it appears there was an update to CWS (Now running 6.5.0.563) and the Fiery API updated from 5.2.27.01 to 5.2.64.00. I'm not sure if it was the CWS update, Fiery API update, or installing Color Profile Suite, but somehow our Fiery API license is now missing and preventing FreeForm Create from sending the print jobs to CWS (Only the template appears, not the VDP file).



    Does anyone have any idea how our Fiery API license could have just disappeared and how we might be able to get FreeForm Create working again?
     
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