Ghosting/drop shadow on iGen5

[flangmasterj]

Hi team, I'm having a ghosting issue on a job (see attached image). I'm getting an undesired drop shadow effect on some text (at the top of the 'VTNZ') that is on top of a flat colour. Any suggestions on how to remedy this?

 

[flangmasterj]

You may have to step back from your monitor to see it.

 

[peels]

I see it. is the shadow on the trailing side of the letters?

Seems like a residual charge type of thing? Any advice I have would be grasping at straws i think.... belt...preclean charger.... try running in EIP mode. see if it changes... flip the image 180 weird one

 

[Milo Wilson]

IOI setup?

 

[Neess]

clean the magenta laser glass, ive seen this a few times, only happens to magenta due to its placement over the fuser, maybe the fuserexhaust is not working probally

 

[flangmasterj]

Cheers guys. Tried Enhanced Image Permanence mode to no avail. IOI setups had no effect. Neess I'll try cleaning the glass and come back with my result.

 

[flangmasterj]

Turned out to be the donor roll speed. The technician slowed them down and the issue was resolved.