Discussion in 'UV' started by KenR60, Feb 12, 2021.
Any other Galaxy Jet X 9060 UV Printer users on here?
Hi! What can you tell me about that UV printer? Do you have it?
I am thinking of buying it, I like its features but I have read a negative opinion of the after-sales service of the Focus company from a user on Dpreview.com
(link: www.dpreview.com/forums/thread/4508319 )
Where do I begin?? Purchased and arrived in early December, thought it would be my best investment but as I unboxed it found they don't assemble everything like Printheads, Ink Tubing, its a semi IKEA product where they save their time by making you assemble a lot of the parts. Allow at least a Day to get it up to turn it on. Software is so far behind technology-wise, I use other cheap UV Printers and I import any image and Print, with Focus you need 3 Separate Programs to achieve what the cheap Printers do in 1 program, plus you need to buy Photoshop as that's required and you can't complete anything without it. So Basically if you print 20 Custom Images a Day, you need to go between 60 Screens ( 3 Programs ) to achieve this. I've ordered another $2000 UV Printer today because of the time-saving. Software is half English and half Chinese, so when you're trying to learn these 3 Software Packages and you see a Dialog appear in Chinese you're stuffed. Before Purchase, I sent around 15 emails with multiple technical questions and got answers within 20 min most days including weekends. After Purchase, a single YES or NO question takes 4 Days if you keep emailing them, if it's a technical question they will eventually answer it with something that isn't what you asked and just waste your time. Ringing them still doesn't solve any problem either.
Bottom Line, Fantastic Looking Printer, seems really well built but without Support and Crap Software, it's sitting unused and gathering dust for 3 months of trying to get it working and no solution to if it will ever print anything. Meanwhile my $2000 Printers do more and much faster and easier
Thank you very much for your answer. In the end I have discarded this company because of the bad opinions that I am reading. In general it is difficult to choose a machine in China. At first all the Chinese want to sell you their machines as the best, as they have the best factory, but also as soon as you ask a lot of questions they start not knowing what to say or they do not answer exactly what you ask them. They avoid always answering questions that don't interest them. Not all of them are like that, but the vast majority are.
Yes very Disappointing when you spend so much money and rather than honour and support their loyal customers. I've just bought another Printer, gone back to my previous Chinese supplier as they have NEVER not returned a support question and normally its within a few hours, even when they are on Holidays they answer and send any problem to their Tech Guy. I have bought off them 3 times and would have continued with them but they didn't have a printer as large as Focus did so I took the chance and found out not every Chinese company are the same as my original one. The current one I am using from them had a strange error a few months ago, sent them a video, and after they couldn't duplicate and solve the problem put it down to a faulty motherboard, now this printer had 5 different boards so they urgently shipped these to me without any charge, Now THATS what should happen, and the result is they get my Ink Orders each month and I constantly upgrade and keep their Products because of this outstanding support. Sean is the guy to chat to at wayprinter.com
In the end I have decided on a UV printer from the Nocai brand, which has been manufacturing this type of printer for several years. I have chosen the new model 6090 from the year 2020, which includes white and varnish, and also a rotary device for printing bottles and other cylindrical objects. In principle I am very happy with the service, they are very fast answering all my questions and doubts. If someone is interested, I can pass on the contact of the person with whom to speak.