Duplo 5000 touch screen software

Can everyone please help me, an operator in my work place accidently deleted touchscreen softwere or something similar. Display says DATA IS NOT FOUND. My company is too far away from any official tehnician that can service this.

Do any of you have this softwere or can send me contact to someone that has it.

Any help would be appricieted.

Sorry if my english is not correctly writen.

Tnx.

 

I have the same problem...It looks like there are some codes that need to be installed on the collator...

 

Hello! I have same problem with Duplo 4000. I Have backup file for Duplo 5000, does somebody have *.F1 file and want to share it?
thanks!

 

Did you get this sorted?

 

Yes, I have solved this.
You can download software, that is needed to upload to GOT: https://mega.nz/#!2CJTyITD!R6tv5-ylWnXNLC555hPgtHRVqvHbmLXcu32Ieg3kvtY
Data transfer tool for uploading is here: https://mega.nz/#!jWhiAC4b!x8raCFa3q1hkvnoScxWH8npP9m3LZYFzHi40u0jLQ9w

1.) Download software and install data transfer tool
2.) Connect to GOT (must be GOT1000) by MiniUSB cable
3.) Touch in top left and top right corner to enter service menu
4.) Select upload firmware
5.) Use data transfer tool to upload firmware.
6.) Restart GOT and check if works

 

Can anyone help?
I need the software
I use Duplo 5000 collator. For the monitor i use Mitsubishi F940 GOT LWD E.
The monitor shows have a data, but i cant open the options menu. And it shows no number
Thanks

 

Hi All, I'm currently suffering with the same issue, I have the data transfer tool and have the cable to complete the data transfer but have the F940GOT so need a .f1 file, the one uploaded is a .g1. Does anybody have a .f1 or have the ability to create a .f1 file please?!

 

What's your email address?

 

thanks

 

Thanks for this, the files attached are .g1 when using data upload I have to use GOT-F900 series as this is the monitor. I then have to upload a F900GOT Binary File (*.F1)

 

Did you find *.f1 file? I am also looking

 

Try theese files, I´m not sure if F1 file is working, I didnt managed to transfer it...
the .hex file needs to be programmed directly to EEPROM (by socket)
.F1 file:
https://mega.nz/file/uOwmmYDD#ZC5nSVaI-FdaUFuB1wirG9C9yZU_LywKB2TA5q5VK7k
.hex file:
https://mega.nz/file/jS4kmSCL#xa8418Eex7sibT0zQj2pY2oJgb9oQD-Hnk3Jbu5NXao

 

Ive tryed this F1 file but its not possible to load into transfer software. It says that file is corrupted or not regular F1 file.
Ive contact Duplo tehnicians and they said that only possible to program touch scree is via EEPROM and specialized transfer board. You connect eprom on the board and connect it together on touchscreen.

 

yes, thats correct... Maybe you will be lucky and you will disassemble the GOT from Duplo and send it to some local service, I was lucky with one here in CZ.
If you are good at electronics, you can try to dig deeper in datasheets, that can be found for your specific GOT model, there are chapters describing how to program EEPROM, but it can be risky...

 

There is a backup battery in this unit that will go dead in several years. This needs to be replaced before updating the software.

 

Once the battery is replaced there are a few simple steps to get the diplay up and running again. It shouldn't require the *.f1 file to be uploaded. email me for more info if you would like the method.

 

Easy to fix and doesn't require the *.f1 file. message me for info

 

Hi. How can I message you? I have the same issue: GOT with no sofware. Someone cleared user data by accident. Duplo system collator 2000. Any help will be much apreciated. Nearest service center is 1,000 miles away. Will take several days for the unit to be sent, sofware uploaded and back. Any help will be much appreciated. Thanks

 

Yes I would like to know the method also.

Btw. what is your exact type of controller? Is it GOT940 or GOT1000 ?

 

GOT 940 for the 4000 unit and GOT 1000 for the 5000 unit. The screen shot i have sent worked ok for the GOT 940 . Good luck