Docucolor250 error 010-320

Error 010-320 has come up on my Docucolor250....any advice on how to fix please ?

 

Replace your fixing unit (fuser) with a new one. 010-320 indicates a heat roll overheat failure.

 

Too cold

We used to get lots of these messages on our DC240 & were told it was a room temperature issue. The following worls

10-320 error

DC 240 error, Caused by fuser being too cold

1) Press & hold "0" for over 10 seconds
2) Whilst keeping hold of "0", press START
3) Password is 6789, Confirm
4) Press key shaped key on keypad
5) System Settings
6) Common Settings
7) Main/Diagnostics
8) NVM Read Write
9) 744 350 Confirm/Change
10) Enter "0" into New Value, Save
11) Close, Exit, Close
12) Reboot

 

Learn something new every day - thanks Mick. How cold does your pressroom get? Ours is usually 60-70 degrees 24/7 but got down to 50 once or twice overnight.