DOCU250 wont connect, IP address may be invalid?

Discussion in 'Xerox Color Laser Printers & Color Copiers' started by RustyWood, Feb 11, 2015.

  1. RustyWood

    RustyWood Member

    Joined:
    Nov 2014
    Messages:
    19
    Location:
    London
    Hi, for some reason I cannot connect to my Docu250 anymore.
    Nothing has changed in our setup, just today it suddenly wont connect.
    We have tried restarting the computers and printer, changed the ethernet cables, tried plugging straight into the computer rather than via the network as usual.
    When I use Network Utility to ping the IP address I either get a "time out" or "host is down" error. I checked the IP address earlier on the Docu and it was correct.
    On starting up CWS 5.3.1.32d I get an error
    "Unable to connect to (DC_250). The server name or IP address may be invalid."
    On the error history report I'm getting 027-741 "Job Template Server Connection Fail"
    Docucolor 250 built in Fiery on mac 10.9.5
    Any ideas? Thanks
     
  2. InterfaceP

    InterfaceP Senior Member

    Joined:
    Sep 2013
    Messages:
    189
    Location:
    Dallas, TX
    You need to reinstall the Fiery firmware. PM me if you dont have it.
     
  3. RustyWood

    RustyWood Member

    Joined:
    Nov 2014
    Messages:
    19
    Location:
    London
    Thanks, I have firmware version . ESS: 1.231.16 installed at the moment.
     
  4. InterfaceP

    InterfaceP Senior Member

    Joined:
    Sep 2013
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    189
    Location:
    Dallas, TX
    You need the firmware for the Fiery. Not the printer.
     
  5. krakus

    krakus New Member

    Joined:
    Apr 2015
    Messages:
    1
    Location:
    Poland
    Hi!

    I have the same problem but with Bizhub c500 and Fiery s300, do You have any installation files for this Fiery?
     
  6. greenwoodprinting

    greenwoodprinting New Member

    Joined:
    Oct 2015
    Messages:
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    Location:
    Toledo, OH
    @InterfaceP I am also having the exact same issues. Can you possibly send me the most current firmware ASAP?
     
  7. alig31

    alig31 New Member

    Joined:
    May 2017
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    1
    Location:
    Southampton
    Hi InterfaceP, I don't know how to pm you on here, but I am looking for the fiery fimware. What details do you need regarding the machine please.

    Kind Regards
    AliG31
     
  8. Printigree

    Printigree Member

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    Location:
    Oneonta, NY
    How do I PM you? I'm a new forum member (and desperate).
     
  9. adriansto

    adriansto Senior Member

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    Location:
    somewhere in europe, near Black Sea
    Send me mail at stoadis@gmail.com with picture of Fiery's white label with 3 serial numbers printed on it and situated on top of the Fiery cage.
     
  10. Printigree

    Printigree Member

    Joined:
    Jan 2018
    Messages:
    6
    Location:
    Oneonta, NY
    InterfaceP, any chance you still have the system software for standalone Fiery? EXP260?

    (Thanks for looking adriansto)
     

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  11. Printigree

    Printigree Member

    Joined:
    Jan 2018
    Messages:
    6
    Location:
    Oneonta, NY
    Ok everyone, I'm still struggling with this issue. My Xerox DocuColor 242 is [sadly] the workhorse of my print shop. We opened about 3 weeks ago and our reputation is going downhill quick since 80% of our customers are coming in for color copies/prints and we can't help them.

    I've called a local Xerox tech company and they've given me a run-around (complicated backstory there) but should be sending someone out. Problem is that we're fairly remote and it's supposed to snow for the next 30 hours.

    I've been in that damn Fiery (an EXP260) at least 2 dozen times trying to suss out the problem. My IT guy is in New Zealand and he's been remoting into the machine as well. Here's what we've learned...
    I also tried to reinstall the Fiery software that was on the C: drive but that didn't work. This other forum thread led me down that path... https://www.colorprintingforum.com/threads/exclamation-marks-in-menus.13665/#post-48979
     

  12. Gourou

    Gourou New Member

    Joined:
    Apr 2022
    Messages:
    1
    Location:
    Montreal
    Hi,
    I am using xerox Docucolor 240. Since last week after restarting the machine and PC, the fiery CWS says "servername or ip address may be invalid". The network port in the printer fiery
    server (both net and scan) blink yellow or orange. In the touch screen of the printer, webapplication
    option is missing.
    Is there a suggestion to correct.
    Thank you
    Gourou