This is not going to be that easy to troubleshoot in a forum. When the handle is turned to either lock or unlock the washer, there are a few things going on at the same time. Without more information other than not locking, the only advice I could give is try swapping washers with another unit, this will at least narrow it down to the washer itself or the locking mechnaism within the unit. Try that and let me know what happens.