Canon printer LBP6300DN and connectivity issue (ping)

Discussion in 'Canon Color Laser Printers & Color Copiers' started by zillah, Apr 2, 2012.

  1. zillah

    zillah Member

    Joined:
    Jun 2011
    Messages:
    15
    Location:
    USA
    Dear Experts


    Posted on other forum but didn't get an answer yet, friend of mine discuss with me the below issue



    New canon LBP6300DN network printer installed for an office that has 10 computers XP, windows7.


    Everything was working fine for a while all of sudden client complained that he/she couldn’t print.


    He tried to troubleshot but couldn’t find any problem then he spoke to canon, they thought initially problem with LAN adapter , they replaced the printer with another one ,,,,but same problem happened again ( all of sudden client complained that he/she couldn’t print)


    His troubleshoot were
    -------------------------------

    When checking the printers (first one and the replacement one) connectivity (ping -t) before installing the driver ,,,,ping reply reaches up to 2500.


    But when installing the printer’s driver on different computers and laptops at the office and checking the printers (first one and replacement one) connectivity (ping -t) ,,,,ping reply reaches up 600,,,then they timed out but when switching off and on the printers ping is resuming and they can print.


    Ping was checked for two laptops and one desktop didn’t have firewall installed



    Then canon took the printer (the replacement one) again and upgraded the firmware but still no joy.


    Brought different printer HP not canon no problem everything working fine.


    Tried different IPs addresses static and DHCP still no joy



    Is there any other troubleshoot that he need to do to find out where is the problem ?


    Unlikely both printers (first one and the replacement one) have same problem


    Can we say that problem with the printer’s driver ?



    Thanks
     
  2. kmden

    kmden Member

    Joined:
    Feb 2011
    Messages:
    17
    Location:
    New Zealand
    There are a couple of things to test...

    Have you connected the Canon devices directly to a PC/laptop (effectively removing the network as a possible cause) and tried a ping or print?
    Have you tried to ping the Canon when it is turned off? Is there an IP conflict?
    Are you running a DNS and is it resolving the name correctly? Are the correct DNS settings in the Canon?
    If you set the HP to DHCP and everything to automatic (DNS etc.), print out a configuration page, copy the details over to the Canon, does that work?


    * Connectivity on a network has nothing to do with a print driver. You could do a telnet test print, bypassing the driver (uses DOS to print instead of a driver).
     
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