AB Dick DPM 34HSC Errors

I have a customer whose DPM 34 HSC has error's and needs fixing. These are the errors he is getting.

Error 37
PCC error 6020
Slow scan motion failed

Does anyone have an idea as to what the problem(s) is/are?

 

Try cleaning the sensors on the platemaker. There is one when you open the bottom doors, pull out the tray and where the mega film starts through it is a little black flipper right in front. Take a swab with alcohol and clean between the sensor. Close. reboot the platemaker first and then start your computor. This might help. Make sure you start the platemaker first then the computor. Are you getting any other errors like media jam, clear all media.?

 

Thank you I will try this and let you know.