AB Dick dpm 2340 - Take up error

Discussion in 'Platemaking' started by weprint, May 10, 2018.

  1. weprint

    weprint New Member

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    TAKE UP error is lit on the face of AB Dick DPM 2340. Could not rip out a plate. Removed plate material, removed Take Up cassette. Re installed Take Up cassette and still have TAKE UP error lit. Any Ideas?
     
  2. CHOCK

    CHOCK Senior Member

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    Hi sir:
    Check that configuration is o.k for the take- up cassete
    Please go to the operator manual pages 3:29+3;30
    Configure to Device:Output to:Take up Cassete and go to the parameters pages 3:32
    Operator Manual.
    Let me know
    Blessing
    superchock@yandex.com
    celular+WhatsApp:+50588611441
     
  3. weprint

    weprint New Member

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    Thank you for the response. I have checked the configuration and still have the Take Up error. With the Error lit on face of DPM I tried a load command "loading plate material" and received following errors. (Error 6020 Engine error. Cycle engine power and retry the job. Take up cassette general error 2501, illegal media type for take up cassette) (detail error 602. General error with image engine. Turn platemaker off, wait 10 seconds then turn it back on.) Any other suggestions?
     
  4. CHOCK

    CHOCK Senior Member

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    Hi sir:
    Error 6020:
    Turn off the DPM and turn it back on.
    Re-enable the RIP output queue.
    and try again the process, mentioned before.
    If the problem persist you must execute the Service Diagnostic, and calibrate.
    Let me know
    Blessing
    superchock@yandex.com
    celular+WhatsApp:+50588611441
     
  5. weprint

    weprint New Member

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    now I'm getting error - ENGINE UI, Engine busy while trying to load plate material.
     
  6. CHOCK

    CHOCK Senior Member

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    Hi sir:
    As i did indicated you before:
    If the problem persist you must execute the Service Diagnostic, and calibrate.
    You must have the complete tech documentation, and proceed.
    Let me know
    Blessing
    superchock@yandex.com
    celular+WhatsApp:+50588611441
     
  7. weprint

    weprint New Member

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    Would you happen to know the run command to execute the Service Diagnostic?
     
  8. CHOCK

    CHOCK Senior Member

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    Hi sir:
    You must use the Hyper Terminal software for to use with the RIP PC computer
    in other words , you must have the HT software.
    Only the AST(Authorized Service Technician) can access with the Password +user Command for Service Diagnostic.
    I can NOT help more..
    Since i do not have software. Sorry
    Blessing
    superchock@yandex.com
    celular+WhatsApp:+50588611441
     
  9. Jayprint

    Jayprint New Member

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    Hi, I am currently having the same issue with my DPM 2340 - Take up cassette general error 2501, illegal media type for take up cassette.
    I never used the take up cassette and I have only used 8 mil 13 poly plate material. I tried to load material with load button on machine and then the error light comes on.
    I also tried loading from the RIP utilities. When I click the load button I also get a little window that pops up and says LOGWIN - Line Length Exceeded... This machine has been running good for years and nothing has changed until two weeks ago Monday morning and been pulling my hair out every since trying to figure it out. Let me know (weprint) if you find anything out or if anyone else might be able to help... it would be much appreciated... Thanks!
     
  10. CHOCK

    CHOCK Senior Member

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    Hi sir:
    The machine has 3 Areas that can you identify jam:1) Drum 2) Conveyor 3) Processor.
    You are the are of Drum , please wait 1 minute until the Busy is not longer illuminated, pull the cassete toward to you can cut the media,cut the media and remove the Media cassete. Is the take up cassete installed?
    However i am recommend you read carefully the Section troubleshooting 4-1- 4-31 they explain very well , many steps in order to fix it and included to set up with the software.
    Otherwise, you must to do some Service diagnostic , with special AST(Software) for fix it.
    Let me know.
    Blessing
    superchock@yandex.com
    celular+WhatsApp:+50588611441
     
  11. Jayprint

    Jayprint New Member

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    Thanks for the response, I have went through all of that and no luck. I also bypassed RIP and used the buttons on the machine and when I push load it immediately goes to error. I only process plate material and not film so I never use take up... just the guide box. I have a disk with all the software for installing the DPM machines, trying to find if it has the software that you have mentioned. Where or how can I obtain the AST(software) ?
    Thanks again for your response!
     
  12. CHOCK

    CHOCK Senior Member

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  13. Jayprint

    Jayprint New Member

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    Thanks,
    I went to the support page and didn’t see anything that relates to it. Just operators manuals. Nothing to do with service...
    I feel like that the issue is the platemaker... bad board or something possibly or can this all be fixed through settings. I tried about everything.
    I have never used take up cassette so I don’t even know how or how it just changed all of a sudden after making plates on it for several years...
     

  14. CHOCK

    CHOCK Senior Member

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