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WOW, thank you for you thoughts. this is great. I am going to process all this and probably have more questions, but in the mean time. should I be looking for MIS software that is print shop specific or something customizable? Also how much should i be looking to spend on MIS software? There...

So you put it together brick by brick then. thats awesome. This is sort of an inherited gig. see the boss took the shop over from his boss and that guy was a knucklehead so he stuck it too em a little of the sale price. my point being the "process" we have now is really just a lot of bad habits...

Hi jwheeler Thank you for your response. Literal trial by fire. thats nuts. well done on the turn around. What was the structure like when you got there? how did you improve on it? So here is the shop in a nutshell. The owner and his wife took the shop over from another shady guy. Now...

OkiTech, First, thank you for the reply. I see what you mean. I will think on my community and see what I come up with. As far as keeping track of what your customers want do you have a system or a workflow that helps with organization? thanks again for the insightful suggestion. Laterz

Greetings all, I am a quasi manager at a really small print shop in the american south west. the shop is not failing, but its far from thriving. I am a designer NOT a manager so I am learning on the fly. Im pretty discouraged at this point... I was wondering what experience you all have...