DUPLO 5000 DC10/60

We were running away today using trays 1-9 then after stitching 9000 books we had an error come up saying sheet jam in trays
3–10. We have stripped it out and can find no jams anywhere. If we try and send a new program in it immediately brings up the same error.. any ideas anybody?

Thanks in advance

 

Dirty sensors, loose connections... I mean all these devices are prone to paper dust contamination, may be it is time to take covers off and blow the whole thing with air compressor? This is one of the basics of troubleshooting - start with clean unit to make sure that dust and debris and other stupid things like that no causing the issue.

 

we’ve had all the covers off and cleaned all the sensors, we do this regularly anyway. The puzzling thing is tray 1&2 are clear but 3-10 are showing faults even though we weren’t using tray 10. It clears if you turn the machine off but as soon as you press send for a program it brings up the fault.

 

Allright, so everything is clean, Try swapping the paper sensor out of tray 9 in to faulty one see if problem travels with it, if it does - defective sensor.
Order few extra just in case... tape them them up inside the cover so spares will never get lost/misplaced.

 

Bin board connection fault, there in pairs, top one does 1&2 and so on all the way down, probaly got a lose cable - damaged board on bin 3&4's board.

 

Check the Diode on the upper part of the sensor, This can have a flat spot from paper wear causing light defraction.

 

My Duplo 5000 DC 10/60i shows Suction box is pushed up, does anyone knows whats the problem and how to fix it?