Scanned docs coming out with grey backgrounds.

Discussion in 'Ricoh Color Laser Printers & Color Copiers' started by Hotsuma, Feb 1, 2017.

  1. Hotsuma

    Hotsuma New Member

    Joined:
    Feb 2017
    Messages:
    1
    Location:
    United States
    I own a Ricoh Aficio SP 311SFNw black & white printer and I am having issues with the scan quality. When I scan a document to my computer and then print it out, it comes out with a grey background. Now, if I were to skip the computer and scan and print with the just printer, the image comes out kind of dark but with a white background. On my computer there are many options in the Color Management section of the software. Do you know which color options will make it print a scanned image with a white background?
     
  2. goldenpress_bahadurgarh

    goldenpress_bahadurgarh Member

    Joined:
    Sep 2016
    Messages:
    16
    Location:
    India
    The issue is most likely with your scanner drivers. Try updating the drivers.
    If it's still not working then uninstall the scanner software, clear the leftover junk files and reinstall updated drivers from Ricoh's website.