Major issues with a DC250 - pics attached - please help

Hi,

I have recently given my machine a deep clean, put all back together. I first had error codes relating to the IBT sensors - so i have a new IBT belt on its way. I have taken another look at the sensor and noticed the silver casing was out of place. Once popped back in the codes dissapeared and everything seems normal...

until i went to print something... there is practically no toner getting to the paper? i am attaching an image to show you what i mean, this is all cmyk in 100% 75% and 25% gradients... can anyone explain what the problem might be?

Any help would be very appreciated.

Many thanks,
Colin

I cant seem to attach the picture, so i have included a link

http://i42.tinypic.com/15pocqt.jpg

On my screen
http://i41.tinypic.com/10gz8dj.jpg

On the IBT Belt
http://i40.tinypic.com/2zyh4yg.jpg

Finished Print
http://i40.tinypic.com/xofk77.jpg

I am also attaching a short video of the 2BTR indicator window, so you can see how it is turning
http://tinypic.com/r/n3uope/5

If anyone has any ideas, please please please let me know thankyou in advance

 

Morning, Give us a call on +44 (0)1256886420 and we can try and help resolve the problem for you.

We are independent Xerox specialists so worth a call.

http://www.xentair.com

 

I am suspecting that the problem is with the 2nd BTR as it is responsible for attracting toner from the IBT Belt to the paper.
Try one more test if possible.
Print the same artwork and when the paper is fed, time the print and when paper reaches the IBT right before it reaches fusing, Open the door cover.
Its safe! I have done it before.
Pull the IBT out as you did previously and look at the underside. Post that image if possible. That way we can determine whether the toner is fully transferring to the paper or if there is toner remaining on the belt. That would be the best way to confirm if to is a 2nd BTR.

 

Hi

Its the 2nd BTR probably the white wire on the rear of the 2nd BTR. Its either not connected or has a break in it.

I hope this helps.