Cannot Recommend Gluntz and Jensen

Discussion in 'Platemaking' started by HPC, Jan 7, 2014.

  1. HPC

    HPC Senior Member

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    I'm not bashing a product, but if I can save another printer from going through what we are having to deal with, I will.
    We purchased a new Gluntz and Jensen 2500 Plate Writer, the install went flawless, the machine operated great. Most of the problems we had was our learning curve as we went from old school (light table and negs) to this. We noticed a few things but nothing earth shattering. 6 months later the machine goes down, it had a problem they knew about, it took them a while to schedule an appointment, for service.. well they waited a bit too long. It was down for two days, luckily we were still operating old school. The one job we needed to replate the pressman was able to work around the bad plate he had. Now that our learning curve is up to speed, we are experiencing problems that they do not know how to solve.. as a result we are running a machine that operates fine for 3 plates, but has to be shut down and restarted every cycle and every day. This has been going on for several weeks, no one seems to be concerned. I went from a very happy customer to a person that would not recommend this product or the manufacturer.. its a shame.
     
  2. HPC

    HPC Senior Member

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    The problem that we have had since October is still going on. The engineers are "looking into it" So we've had a machine that has not been correct since Oct.
     
  3. OkiTech

    OkiTech Senior Member

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    Perhaps besides making a post, you should contact an attorney and have him set-up a law suite for your money back, money lost, if you had to outsource the platemaking, add it up, if G&J told you at the beginning that it will cost you X10 times less to make a plate using their equipment, guess what, take the cost of making a plate, what is it? $3? multiply it by X times they told you it will cost less and multiply by amount of plates you made so far old fashion way...
     
  4. OkiTech

    OkiTech Senior Member

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    By the way, If you have an epson printer in your shop with a rip (must use K3 ultrachrome inks), most likley you can buy epson CTP plates (about the same price as G&J plates) , print them on that Epson, bake them in G&J oven and run 10K plus...
     
  5. HPC

    HPC Senior Member

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    Appreciate the info... trust me, I'm not done with these people.
     

  6. OkiTech

    OkiTech Senior Member

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    Just make sure you document everything.
     
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