software upgrade

DO NOT LET XEROX UPGRADE YOU THIS WEEK ..xerox upgraded us and we have been down for 3 days...limping along today with a patch and instructions how to clear the call for sevice code....igen is doing crazy things and naturaly I have a 14 page full color saddle stich book that needs to be out the door today or else!!

 

What did they upgrade? PSIP or FreeFlow? What is the level they upgraded to?

 

free flow...not sure what version they tried to install... they already have a patch but it still has bugs!! Any type of fault /code and the machine is down and call for service message comes up and we have to reset the lamps in the techs diagnostic mode to get running Also we are unable to program differant stocks within the same job and we are having copy quality issues that are a mystery to everyone!!

 

What was the reason of upgrade ?

 

doh I was confused ...techs in and out all week I cant keep track of what they do LOL....The new software would not load properly...all the glitches I mentioned are with us running our old software!!!!!!! ....the glitches are the reason for the upgrade!!... the NEW upgraded software, caused copy quality issues that the tech could not fix ..so he said **** it and put the old software back in .the igen machine still would not run...tech called NY ,they sent a patch for the old software got us up and limping and are sending more new software and a specialist to come in and load it .........the achillies heal of xerox is software!!! IMHO

 

Yes, every week new patch for FFPS are comming and the techs are very confused about.
You need to call a xerox software analyst to resolve the FreeFlow problems.

 

funny, xerox is actually Swahili, for: "Achilles heel" LOL

Love software "upgrades" In the scheme of things, Xerox isn't too bad... IMO. Usually. As long as they are prepared. I had to do my own licenses the other day. some funny guys in NY on the phone helping me with that. My tech did the Psip, and ignored the Freeflow, and my two other docuprints. lol Thats easy though.

Kodak was no better. 4hrs = 2 days allotted down time. seriously, that's what we budgeted. I had a whole day down one time. you know what was covered in the upgrade? A new color and updated logo for the front of the virtual Nexpress on the front end. ALL day. that was my favorite day ever.

I did hear, that my next upgrade, will supposedly wipe my paper and substrate catalog. again. lol counting the days until that glorious moment.