so i contacted xerox today...

so I wanted to get in touch with igen sales rep today...:


Please wait while we find an agent to assist you...

You have been connected to Patricka.

stan : xerox igen sales rep

Patricka: Hello Stan


stan: Hello


Patricka: Are you interested in purchasing an igen machine?


stan: I was wondering if you can forward me to a Igen Xerox sales rep in Michigan


stan: yes, please


Patricka: I would need to gather your information and have it forwarded to a sales rep and they will contact you in regards to your purchase.


Patricka: Will that be ok for you?


stan: sure


stan: I'm just hoping they can contact me asap please


Patricka: I will have the account noted for you, however, there is a maximum timeframe of 24-48 hrs for contact.


Patricka: Are you interested in purchasing just 1 machine?


stan: yes


Patricka: And would you like to get this machine within 1 month or less?


stan: i'm not sure, that is why I need a Xerox sales rep (rather than any dealer). I need options \ models explained to me for my needs


Patricka: The sales rep will be able to assist you with those information.


Patricka: May I have your full name and the name of your company please?


stan: xxxxxxxxx, LLC


stan: Stan Xxxxxxxx


Patricka: Thank you.


Patricka: What is your title within your company>?


stan: president


Patricka: May I have the address for your company please?


stan: PO BOX xxxx


stan: Xxxxxxxxx Hills, Michigan xxxxx


Patricka: May I have the street address for the company please?


stan: it is the: PO BOX xxxx


Patricka: What street is your company located at?


stan: the legal address of my company is:


stan: PO BOX xxxx ((that is the street, but it is a PO BOX)


stan: Xxxxxxxxx Hills, Michigan xxxxx



Patricka: One moment please.


Patricka: Would you be able to provide me with the address that the company was registered at?


stan: what am I saying wrong? The company IS REGISTERED TO:


stan: Xxxxxxxxx Hills, Michigan xxxxx



stan: PO BOX xxxx


Patricka: A sales rep will not be assigned to you with a PO BOX address.


Patricka: A street address for the company is needed to have this submitted to a sales rep.


stan: I'm not going to give you my home address.


stan: it is really stupid


Patricka: I do apologize Stan, I would not be able to submit this to a sales rep.


stan: this is stupid. do u have a manager or someone I can chat with


Patricka: My supervisor would provide you with the same information.


Patricka: We cannot submit your request without a street address.


stan: hmm... I really want to curse you right now. I guess I'll take my business to hp indigo.


stan: just transfer me to your supervisor, I want to see how far this nonsense goes in your company


Patricka: I do apologize, is there anything else that I may assist you with?


stan: read above^


Patricka: One moment please.


Michelle C: Hi Stan


Michelle C: One moment while I review your question.


stan: thanks


stan: hello


Michelle C: Thank you for waiting.


stan: sure


Michelle C: How may I assist you?


stan: hmm... did you read our conversation above?


Michelle C: Yes I did.


stan: and?


Michelle C: Your were asked to provide your contact details, however you asked to speak to a Supervisor.


stan: I would like a Xerox sales rep contact me about Igen, but I can not get through because my company is a new company registered with a po box. this is the legal company address.


stan: the only other address is my home and i'm not giving you that


stan: now get the sales rep contact me? don't you see how this is really dumb?


Michelle C: I do understand what you are saying and I apologize for the delay in getting you the information that you need. We are unable to put you through to a local Sales Representative without the physical address for your Company.


stan: you guys are something


stan: you know that I'm going to do - I will embarrass your company. I will print this chat and show to Xerox VP of sales at Print show in Chicago this year.


stan: are you in US ? I mean I can understand how answering service can be this dumb, but if you are a Xerox employee somewhere here I'm surprised at your level of ignorance


Michelle C: I understand your frustration, however I would not be able to have your request submitted to a local Representative without your physical address, I can provide you with the name of a local Representative however you stated earlier that you did not want to be transferred to a local Dealer.


stan: go ahead, provide that


Michelle C: One moment while I gather the information for a local Xerox Sales Representative.


stan: you guys should be ashamed of your self's. this is the most ridiculous help experience I had in a long run. shame on you, your stubbornness and stupid workflow


stan: I will make a point to show this everywhere, including at Print show in Chicago. Fuji and HP will be laughing there seats off

 

Rules are rules Stan. No mailing address, no igen for you! NEXT!

 

Lol! I guess you are right!

 

I think I just wet myself. thanks for this. L-O-L

let us know how far you get....

 

you know actually this post did stir up with them and they did contact me, had a great demo, working on pricing, and been all and all just wonderful professional experience ever since I got through to them. So I'm happy I did not walk away.

 

admins - in all fareness I did overreacted. They were wonderful since I got to meet them. Can you please take this thread down? They don't deserve it. My bad.

Thank you

 

Stan - just as an FYI - Fujifilm is the largest Xerox reseller for the iGen's - you may want to touch base with them directly.

 

Be wary of Fuji selling you equipment as I've noticed the click rates are higher than those of Xerox direct.