Remote Access on Press Interface?

Discussion in 'Xerox iGen3, iGen4, & iGen5 Digital Presses' started by JHC17, Jun 3, 2013.

  1. JHC17

    JHC17 Member

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    Came in early this a.m. to start a long run. Fuser code 10-3111 popped up. Tech's are tight lipped about the svc password to diagnostics, so I am stuck until service gets here to re-set a value in their diagnostics. Can technicians access the Press interface remotely to reset certain fault codes? I have asked the tech, (no) and now I need someone to 2nd the motion so I can feel secure with his answer. 4.5 hours of downtime for a simple click of a button...
     
    JHC17, Jun 3, 2013
    #1
  2. peels

    peels tree killer :)

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    sent PM.

    It might help? ive never seen anyone remote into PSIp. i bet its possible for 2nd level support, though?

    i have done remote on the freeflow with 2nd level....... I believe I heard they just "prefer WE dont"
     
    peels, Jun 3, 2013
    #2
  3. Milo Wilson

    Milo Wilson Senior Member

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    The PSP doesn't have a connection to the customers network, just to the machine.
     
    Milo Wilson, Jun 4, 2013
    #3
  4. JHC17

    JHC17 Member

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    Pretty sure we have it connected to a network, it pushes a log every morning to Rochester. Sure would make life easier for little slip ups like the heat roll heat lamp connection slipping apart...
     
    JHC17, Jun 4, 2013
    #4
  5. MarkD

    MarkD Senior Member

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    It is connected to the network via the Freeflow/Creo/Fiery Proxy server. It does not have a direct connection to the www. You can remotely connect to the DFE for any printer status (ie not running/job status etc) but there is no live remote to the PSIP - only by looking at the CFA logs which are historical

    --
    Mark
     
    MarkD, Jun 4, 2013
    #5

  7. JHC17

    JHC17 Member

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    Appreciate the info, this is a great forum.
    JC
     
    JHC17, Jun 4, 2013
    #6
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