Well we had some probs with it aswell, we blew alot of air from a compresser under the glass plate to clear dust of the sensors, have you tried to rapidly open af close the transport at area 2? Helped me aswell
Clean all the way up to area 1 because the glass sensor goes all the way into the left door too which is where area 1 is... and also clean up above it too to where the glass screen is.
if it is solved after reboot..then there will be communication error
we had also experienced same issue in area 3
passed a paper manually through the this area...its gone
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