iGen3 Fault Code Procedures for Technicians...

I see that our Xerox iGen techs have a program or web-access to their own detailed list of service procedures. Is this made available to non-technicians?

Our presses some times sit for hours waiting for a call back or waiting on a service tech. Many times, they'll look up a procedure and find it being something as simple as checking a physical connection...

Wondering if the same resource can be accessed to operators.

 

Milo might know. I doubt it though.

Post your code and the solution here and it will be available to all of us. The code might already be in this forum.

 

I highly doubt it.

I just call my one of my technicians and harass them(nicely of course). Theyll usually do quite a bit for me to get out of driving down.

otherwise, as Stiv mentioned, this site has become a very good reference point for me. These folks have saved me on a few occasions.

 

I do know. I train shops to maintain their own Igens.

 

Milo, what's an iGen service tech's laptop go for?

 

lol

 

lol

As soon as my tech isnt lookin, ill put it up for sale.