Active Status List - iGen 150

Hi all, before I start I know little about printing or the iGen 150...

I am a programmer/sysadmin, and I am trying to understand a clients system as I am looking to find where the notifications in the active status list come from.

The system seems to have two machines, one runs the freeflow print server? and has a whole bunch of optical cables heading into the printer. The other machine appears to plug into this first machine via ethernet, and is the machine that shows the "Active Status List" with alerts of varying priorities.

As I am new to all this, can someone explain the difference between the two machines, what they do, and where I could go to find documentation?

Even better, if someone can tell me if there is a log file or something that stores the alerts that would be hugely appreciated.

 

The Freeflow is the box that processes the jobs in the print queues. The other box is the PSIP and is the brains/front end of the iGen150. The only logs that are on the PSIP are in diagnostics and are cleared down when diagnostics are exited. If enabled a log (CFA log) is pushed to the Xerox servers everyday listing everything that has happened to the iGen but these are private data and only accessible by internal Xerox.

On the Freeflow there is an admin log which listed all of the jobs that have been printed/processed. This again gets full and is usually deleted when this happens

 

freeflow=file manager

psp=machine manager

what sort of documentation? errors and what they are? the manual should have SOME, but its largely unhelpful... some cases, VERY useful. Also, many errors allow you to click the error, and Igen has a guide you can surf through.

mostly, open "diagnostics" look at the active errors in the log, then, COME HERE! 99% of the time youll find a reference.

good luck, youre just about exactly where I was 5 yrs ago. Doing programming, then put in front of IGen. Luckily, I had YEARS of other xerox and Kodak printer experience.

 

Thanks guys.

I am not looking for documentation on what the errors are, I just want to see if I can get them somewhere other than the active status list. From what I understand the only way to see those statuses is on the PSIP, if there is an error all the freeflow machine shows is an X to indicate an issue.

My end goal is to alert someone with the error, via sms or similar, when the machine is stopped so that it can be attended to.

 

You can remotely monitor the iGen. Type in the IP address of the Freeflow in a browser and you will be able to see it's status.