DC242 Touch Screen Does Not Respond

Discussion in 'Xerox Digital Presses' started by gschlaff0656, Jul 8, 2014.

  1. gschlaff0656

    gschlaff0656 New Member

    Joined:
    Jul 2014
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    Location:
    Southfield, Mich.
    The DC242 touch screen does not respond when touched, as in logging in and touching "Confirm". Is there a way to get the touch screen response back or is this a service call? Thanks
     
  2. xtrain

    xtrain Previous User

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    Jul 2013
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    Location:
    Boise Idaho, USA
    Power on while holding 0,1, & 3 buttons. There us a procedure in the EDOC to calibrate the touch screen with the touch pen mounted in the swivel cover on back of screen unit.
     
  3. gschlaff0656

    gschlaff0656 New Member

    Joined:
    Jul 2014
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    Location:
    Southfield, Mich.
    Thanks. I tried the power up procedure and got a white screen divided into 4 quadrants. There was no touch pen in the swivel cover.
     
  4. xtrain

    xtrain Previous User

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    Jul 2013
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    Location:
    Boise Idaho, USA
    Take a regular pen and touch the intersecting points on the lines with the blunt end of the pen. The lines should change configuration, if not, the touch screen PWB is probably defective.
     

  5. dino3m

    dino3m Member

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    Nov 2013
    Messages:
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    Location:
    Australia
    HI

    Pull the whole control panel apart and reseat all the connectors, then as previously suggested hold down 0,1&3 but if this doesn't fix it then the touch panel itself is faulty, this isn't all that uncommon as it normally happens after you have had a lot of rain, or the room where the machine is is damp, as this stuffs the touch panel itself.

    Hope this helps
     
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