Ricoh Aficio 2015 can't scan

Dear folks

Client of mine got his XP desktop infected with virus and spyware.

I did a fresh installation for the XP Prof OS then I installed all patches and updates.

He has a Ricoh Aficio 2015 connected via Ethernet cable to his Netgear router

I downloaded the driver for this printer from the official website as depicted in the snapshot below :

http://i55.tinypic.com/zkpx5f.png

From the PC I can print but I cannot scan neither from the PC (there is no option for scanning) nor from the "Start" button (i.e. physical standing near the printer and select "Scan" option and then press on "Start" button), but I can photocopy if I select the "copy" option and then press on the "Start" button

He has Norton only antivirus (not Norton suite which includes firewall ) installed

There is no error message.

The client told the scan was working before I did a fresh installation

I can ping the printer and I can print to the printer ,,,,means no problem with connection.

I believe I installed the correct driver

Regards

 

OK, so you installed the twain scan driver. What graphic software is he using? Photoshop? In Design? Other? If you open a program like photoshop, and go to File -> Acquire -> Select TWAIN source can you select the ricoh twain driver there? Then when you click acquire does it launch that twain acquisition window at all?

 

I used IrfanView please see the snapshot below :

Code:

http://i52.tinypic.com/2vd2v7b.png

When I click on "Type2018 scanner 3 8100 (32-32)" nothing happen

For the better quality picture use the link above

Regards

 

Strange. You should be able to hit the Select button with it highlighted. Then when you hit the select button that dialog box should close. Then you should be able to go to simply "Acquire" and it should launch it's interface window...

 

I will try to use adobe Photoshop and see how it goes