Problem with a Ricoh 2238

Hi everybody.
Im new in this forum and Im glad to be here.
I've decided to join this forum because I need an advice with a machine.

I've got a Ricoh Aficio 2238, a humble office machine just to print daily things related with budget, quotations...

The problem that I've got is: after ending the cyan bottle, I put a new one in the machine and the machine started with the process of "refilling" the developer unit to start printing again. But, the machine did a long process of refilling... and the machine showed me a message of "empty bottle of cyan, replace it". I opened the right side of the machine, the part that holds the bottles, and yes, the cyan bottle was empty and all the new toner went directly to the recycled toner bottle.

I've bought another new cyan bottle, but it makes the same: the toner goes directly to the recycled bottle. When I noticed it again, I stopped the machine just to save the toner, buy I can't fix it.

I've changed the drum, I've cleaned the developer unit... but nothing. The machine, literally, "eats" the toner.

Any suggestion about how to fix it? anybody had the same problem.
Thanks in advance!

 

Welcome espasprinter. But for the questions for this perticular machine you have joined the wrong forum... Try Smarka.com or CopyTechNet.com
As This a plain office copier, I think it is the best if you find a local copier service company / person... From what you describe sounds like a serious glitch. In order for toner to wind up in waist toner bottle it has to be mixed in to developer, transfer on to drum and only from there to be scraped in to waist toner bottle... You might have a wrong toner, like completely incompatible with this machine... Toner that you installed, is it original or aftermarket? If it is original toner than answer will be a lot more complicated - could be problem with High Voltage board and/or few other things. In any case - not the subject for remote diagnostic.

 

Hi UnlimitedBT. Thanks for your reply. I'll try with the forum copytechnet.com, thanks for the info!.
About my problem, the toner bottle is original and I even put a new drum, so as you say, I think that it must be a voltage board problem that send a wrong signal. I'll let you know when I find the solution. Best regards!

 

Hi everybody. I finally fixed this changing the developer unit. It didn't reach the maximum number of copies, but sometimes it's needed to replace the part before it "dies". Thanks for reading this topic.