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Results 1 to 10 of 10
  1. #1
    Join Date
    May 2015
    Location
    United States of America
    Posts
    4

    P-E DPX 5080 NVRAM dead

    It appears that my Purup-Eskofot DPX 5080 has a bad NVRAM. One day RipMate displayed a message about corrupted firmware, then stopped recognizing the imagesetter. It seems that there is an embedded lithium battery in the NVRAM module that has died.

    I've been able to source the exact replacement NVRAM from an electronics vendor. Does anyone know what the procedure is for re-programming the new NVRAM? Thanks for any help.

  2. #2
    Join Date
    Mar 2007
    Location
    Georgia
    Posts
    127

    Just saw this post so I don't know if you still have a problem or if you solved it already. The NVRAM chip stores information on it using the lithium battery so the Rip can communicate and recognize the model platesetter you have and other factory settings specific to your unit/serial number. Using another 5080 information probably will work but you may have issues... If the battery is dead then the information is lost. However, on the inside of your platesetter (back cover) there should be a sheet folded up & tucked in there that has what you need. The settings on the sheet are factory specific to your model number AND serial number. If you don't have the sheet you can call ECRM with your serial number and they can provide a copy of it to you (or sell you a chip already programmed for your serial number). ECRM purchased the rights to that machine from Esko graphics after it was discontinued from production so Mitsubishi Imaging has to go to ECRM for this factory information and most likely parts for it as well. Once you have this spec sheet for your serial number you will need to get a technician that is factory trained specifically on your model number (DPX 5080) to change out the chip on the board and enter the data through the Rip Manager Dot Monitor Program. Unless you really are tech savvy and very knowledgeable about computer boards and programming chips I would not attempt it on your own as you can screw it up where event a trained tech can't fix it without a higher level engineer assistance. I did this myself but I use to build computers so I knew what I was doing, but even so I did have a compatibility issue with the firmware version on my RIP install CD so when I upgraded the firmware I still had to pay a technician $125 for phone support to resolve firmware issue. The chip can be bought blank for $17 from an electronics warehouse but Mitsubishi was suppose to send me one already programmed specific to my serial number for just under $300 but they sent me a blank chip...we'll see what they do about sending me a blank chip...the really bad part is I was down for 2 weeks as Mitsubishi Imaging dragged their feet about helping me even with me going through an authorized dealer for the parts...when I finally found out from my dealer I was waiting on ECRM to get back with Mitsubishi and could be days before I hear something from Mitsubishi through the dealer I called ECRM direct and within about an hour I had the data sheet I needed at no charge...so after this I will avoid buying ANYTHING from Mitsubishi Imaging in the future at all cost, their customer service sucks whether through their dealer network or directly to end users. Every Mitsubishi dealer says the same thing about them dragging their feet on simple stuff from days to weeks...needless to say I am looking at other platemaking options

  3. #3
    Join Date
    May 2015
    Location
    United States of America
    Posts
    4

    Hi, thanks for replying. No, I have not gotten the matter resolved and had to resort to outsourcing plates.

    I also have experience assembling PCs, plus soldering electronics at the component level, so I feel determined to fix this myself. Luckily, my DPX 5080 has its printout of parameters tucked inside.

    I've contacted ECRM in the past about upgrading RIPMate, and they were pleasant enough but I sensed they no longer supported the DPX 5080, so I inquired with Mitsubishi Imaging since they were the only ones that still had any info online for the machine. But after a brief conversation they refused to speak with me or sell anything, upon learning that I was the equipment owner. They made it clear that I had to go through one of their authorized dealers.

    Having worked with vintage computers in the past that had NVRAMs, I knew it was possible to simply swap them out and configure through a command prompt or terminal. So I sourced the exact NVRAM through online vendor Mouser and replaced the dead one. Next I opened DotMonitor and figured out which the DIP switch (#8 if I recall correctly) on the imagesetter board to get it in programming mode. All was well until I was prompted for a password. This is where I got stuck. Since you successfully replaced your own, I would truly appreciate your assistance.

  4. #4
    Join Date
    Mar 2007
    Location
    Georgia
    Posts
    127

    I sent you a PM

  5. #5
    Join Date
    Mar 2007
    Location
    Georgia
    Posts
    127

    Yeah I know, and I will tell you I do not like Mitsubishi Imaging for this very reason. I don't have a problem patronizing their dealers, but when the dealer can't help (in my case technician was on vacation) they (Mitsubishi) should be willing to step up and help on some level at least. They have not only been very rude to me with the typical attitude common from some from that area of the US they are also that way with their dealers from what I am told even to the point that if you piss them off they will not get back with you for days. I will at all cost avoid buying anything I don't absolutely have to from Mitsubishi Imaging (through their dealers) because of their poor customer service and bad attitudes and I certainly will not buy another one of their machines in the future period (new or used). The bad part is Mitsubishi is hurting not only their end users but their dealers as well (not to mention themselves but they don't seem to care). Charging me almost $300 for a part with information on it is fine, but charging me $300 for a blank chip when it was supposed to be programmed that I can get for $17 blank myself is in my opinion Mitsubishi snubbing their nose at me and saying "FU"!

  6. #6
    Join Date
    May 2015
    Location
    United States of America
    Posts
    4

    I also share your displeasure with Mitsubishi Imaging. I was taken aback by their cageyness and hostility over the phone. $300 for a blank chip is highway robbery. I would dispute the charge with the credit card company on principle.

  7. #7
    Join Date
    Nov 2015
    Location
    Hawaii
    Posts
    1

    I have the same problem. Can you give me the Part Number of the NV-RAM and the name and phone number of the supplier you used.

  8. #8
    Join Date
    May 2015
    Location
    United States of America
    Posts
    4

  9. #9
    Join Date
    Oct 2016
    Location
    Vancouver, Canada
    Posts
    2

    Hey all,

    I'm late to the party but hoping somebody is still subscribed to this thread and can reply.

    We have part M48T18-150PC1, factory specs and service manual with Authorized Service Technician menu.

    Unfortunately we are not able to access the DPX 5080 through Dot Monitor. Dot Monitor just keeps scrolling through the same message without allowing access. the message is:

    Error
    2206 Unknown Model

    pan_pkwan_lpp
    (2206)
    !!! ERROR !!!
    (22) Imagesetter General Error
    2206 Unknown Model


    Is anyone familiar with this message and how to interrupt it?

    Perhaps our problem is not with the NV Ram as advised by our supplier and Mitsubishi?

    Fraser fraser@raventhermo.com

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  11. #10
    Join Date
    Oct 2016
    Location
    Vancouver, Canada
    Posts
    2

    Me again.

    Just discovered Dot Monitor can be interrupted by hitting 'm' (I think) on the keyboard.

    We'll attempt to enter some info and see how it goes.

    If anybody wants to chime in we'd still appreciate hearing from you.

    Cheers, Fraser

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