CP2000 keep restarting mostly after running startCP2000

Hi all,

I'm new here, and like other i guess, I have problem with Heidelberg Printing Machine, I have tried to figure it out but now I'm looking for any advice.

We got Heidelberg Machine SM52-4 with CP2000.
Before it was fine, until one morning when the machine was turn on and suddenly it keep restarting when reach command prompt (sometime it's random, example : before enter windows, before it runs "c:\CP2000an\bin\startCP2000.cmd" part). But mostly it is same like in the video.

I record 2 video
https://youtu.be/_4DQLQoysxI
https://youtu.be/M7D0WALrk7I

What i have tried :
1. I have tried running the Windows from Primary Slave (the backup drive), and the result is same. (I guess not the software problem)

2. I have tried to remove and clean the RAM memory, place only one of each RAM memory in 2 different sockets. (I guess not the RAM memory problem)


Anybody could give the solution?
Thank you

 

Hi,
It's most probably software malfunctioning. You need to ask a technician to re-install CP2000 software on your machine. How old is your machine and can you send a photo of IPC?

Good luck

 

Hi,

I'm not sure about the year, but here is the pic

TYPE P7
BIOS version V01.07
CP2000 SW-Version : V.042.4

 

Sorry.
It's 2002 year.

Is it possible to run if i clone the current hardisk and replace with the new one?
I have the cd for the CP2000 software. How to reinstall the program?

I'm going to try to clone the hard disk with the new hard disk and try it, but it would be better if i could reinstall the CP2000 program too.

Thanks

 

Hi,
It is not possible to make an image from these hard discs but I recommend to re-install CP2000 if you are able to do.

Good luck,

 

You will need a special program called client to reinstall the software.

 

Mathew : I have tried to duplicated, and like you said. It doesn't work, the problem still same with the original hdd.

Rani : I have client and sources software too, both for CP2000 and CP2000 DOKU.
But i couldn't figure it out how to use the program and reinstall the software.
Is it like unplug the kabel data from IPC and connect directly to my Laptop? use green colour or the white colour cable?
Is there any documentation of how to install CP2000??
I really appreciate any help

 

Hello ktjandra,

While the software installation is pretty straight forward but i would recommend you to call in a Heidelberg technician, much can go wrong with a software installation.

 

Dear Waqas_zahid,

I have called the Heidelberg technician, the inspection around one hour, he said that the problem isn't the hard disk but don't know where is the problem.
So he just said "You need to change all this computer". Eventhough it's from Heidelberg, I feel like he is likely more marketing rather then technician. Change all the computer is costy, and it would be my last resort. Any suggestion? I have tried to clone the hard disk and use it in virtual machine, but always give me blue screen after loading Windows XP Embedded screen. Is it possible to use PC to change the IPC ? Or at least any way to find the hardware problem (if there is any) ?

 

Did the tech bring out his laptop and tried to connect to your IPC. If he didn't, then it's useless.

 

Hello Ktjandra,

Exactly what Rani said, he should have connected his laptop with the IPC to see if he can reload the software on the hard disks that is what we do as a set of defined procedures, your computer does start and it would have been worth a shot to try and re-install the software. What did he do exactly?

 

Many have tried to image the hard disk but didn't succeed at it, so as far as I know it's has not been done yet, you can't replace the IPC with a desktop computer, like I said trying to reinstall the software is the first step at the moment.

 

Hi everyone,
I do not recommend to replace IPC with a desktop size computer. There are few pre-installed drivers that you can not install them on desktop computer.

I advise to order a pair of new HDD from Heidelberg and I do believe IPC is OK itself but this is Windows malfunctioning. I can repair HDDs of course but you are so faraway from me unfortunately.

Try to get new HDD and do not modify anything.

Good luck,

 

Hello everyone,

Thanks for all inputs.
The technician basically observe the IPC, change the switch to use the backup hard disk then as far as i remember doing something else like plug a keyboard and try to safe mode, etc (which i have tried before), but no using a laptop at all, which is a disappointment when he told me that the IPC is outsource from Heidelberg and he is not familiar to the problem. That's all .... and cost almost US$ 100 for the transport and 1 hour of inspection.
He said that the solution was change the IPC, but of course can't just the IPC, you need to buy all the CP2000 unit, which is kinda expensive solution.

It keep restarting but not always at the same state, sometime it's restarted when the Windows Embedded is loading, sometime when it's running the startCP2000.cmd, also the technician already switch the hard disk and still the same. That's why he said that it is the hardware problem.
Also it's not possible to ask for the HDD only, he said that need to buy all the unit.

That's why i am rather trying to fix the IPC or change the IPC or any else solutions. Because when buy a new unit, the current unit would be a junk, a big expensive junk.

 

You can buy from Heidelberg just the hard disk and it comes as pair. Whatever your local tech was saying is all bull. Also you can operate the machine with just one hard disk working and it's very unlikely that both are defective. Can you try deleting your jobs database inside the disk? Some files could be corrupted and too many files will slow down your IPC. If you don't know, send me your email and I'll teach you.

 

Dear Rani,

After i asked the technician again, If it's possible to buy the hdd only, then he said that i can buy the hdd only, he didn't mention it before because it isn't the hdd problem (as i can remember, he said the only way is to change all the unit, and can't buy any part of it separately). Also if I buy the hdd, there's no guarantee it would make the CP2000 works (and of course no refund).

I would like to delete the jobs database inside the disk please, i have sent my email.

Thank you

 

Give me the part number of your IPC. Should start with 00.783.xxxx

 

Dear Rani,

It is 00.73.0758/01
MC3-C-BR-03
168995 06/05

 

Sorry typo.

It is 00.783.0758/01
MC3-C-BR-03
168995 06/05

 

I got the same issue. My IPC is running very slow, and I want to delete that information. Can you help me?

Thank you.