take out the drum unit, there should be a cog on one end, turn it one way and you will see the blade is just a piece of plastic that runs the length of the drum, turn it slighly the other way and the drum comes dirty from toner.. thats the blade. when you turn it the correct way the drum should be free from toner and you may see marks on the drum that correspond to the scratches. you may need new drums if this is the case